Human Resources Management

Humans are the most valuable resources we have when it comes to fighting disease and improving health. They can be nimble, efficient, and brilliant. But they can also be overworked, undersupervised, and lacking in up-to-date knowledge and skills. That’s why we use strong human resources management and efficient processes to make sure skilled, motivated health workers are in the right place, at the right time.

Our key approaches include:

  • Using health workforce data for stronger recruitment, deployment, and management, and to rationalize health facility staffing
  • Using digital health platforms for faster, more effective two-way communications with health workers
  • Developing and estimating the costs of evidence-based incentive packages and strategies to retain health workers
  • Analyzing data to improve health worker performance and productivity


Selected Achievements

Deployed iHRIS—our free, open source software for managing health workforce information—in 28 countries, resulting in huge cost savings and data for decision-making.


Helped Uganda add over 7,200 new health workers to its health system by helping the health sector use powerful health workforce data to advocate for greater funding from the Uganda Parliament.


Instituted attendance-tracking tools in 4,500+ facilities in Uganda that reduced unapproved health worker absences from 50% in 2015 to 11% in 2018.


Developed an incentive framework for attracting and retaining health workers in Kenya, resulting in over 300 new health workers in one of the most rural, difficult-to-staff counties.


Revealed 10,000 ghost workers through a payroll analysis in the Dominican Republic saving the Ministry of Health $6.2 million for reinvestment back into the health system.


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