Stages

  1. 1. Describe context
  2. 2. Support stakeholders
  3. 3. Identify gaps & strengths
  4. 4. Find root causes
  5. 5. Select & design interventions
  6. 6. Implement interventions
  7. 7. Monitor and Evaluate
  8. Results
Support stakeholder leadership
Find root causes
Why do the performance and quality gaps and strengths exist?
Select
and design interventions
What can be done to close the gaps or build on the strengths?
Implement interventions
How does the organization manage change?
Identify
gaps and strengths
What is the difference between desired and actual performance and quality?
Describe
context

Organizational goals

External environment

Perspectives of:

  • Employees/health workers
  • Clients/customers
  • Community
Results

Improved:

  • Performance/ quality
  • Health outcomes
 Monitor and evaluate
  • Stage 1
  • Stage 2
  • Stage 3
  • Stage 4
  • Stage 5
  • Stage 6
  • Stage 7

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