Key Links for Performance and Quality Improvement

The following are key resources that complement and supplement the Optimizing Performance and Quality approach. If you have links to other key resources in performance and quality improvement, please send them to us at and we will add them to this list.

Resources from IntraHealth International

CapacityPlus – Provides several tools for strengthening the health workforce, including tools for scaling up and transforming health worker education and training such as the Bottlenecks and Best Buys approach and the School Management Package; and tools for improving health workforce effectiveness, such as the Rapid Retention Survey Toolkit and the Health Worker Productivity Analysis and Improvement Toolkit.

HRH Global Resource Center – A global library of human resources for health (HRH) resources focused on developing countries.

IntraHealth Website – Provides tools for improving health worker training and performance, workforce and systems strengthening, gender equality, and eHealth, including reports of performance needs assessments and situational analyses. The Gender Equality section offers gender assessment tools and gender assessment reports with the data collection tools.

Other Resources

Association for Talent Development (ATD), formerly the American Society for Training and Development (ASTD) – The world’s largest professional association dedicated to the training and development field.

EngenderHealth – Offers resources on quality improvement such as the COPE® Self Assessment Process and the SEEDTM Assessment Guide for Family Planning Programming.

Finding Common Ground: Harmonizing the application of different quality improvement models in maternal, newborn, and child health programs – A technical report that reviews and compares quality improvement models that have been applied in maternal, newborn, and child health. Includes links to the models reviewed.

Human and Institutional Capacity Development (HICD) – Provides guidance to USAID Missions on how to implement HICD in development programs, including the HICD Handbook.

Institute for Healthcare Improvement (IHI) – Offers a wide range of resources and teaching tools to help health care professionals lead effective improvement efforts.

Institute of Medicine (IoM) – Provides a wide range of resources and publications on quality of care and patient safety.

International Society for Performance Improvement (ISPI) – The world’s leading professional association dedicated to improving productivity and performance in the workplace.

Introduction to Organizational Capacity Development: Pact’s Organizational Development Toolkit. – Provides an introduction to Pact’s approach to organizational capacity development and toolkit, through modules that focus on topics such as strategic planning, project planning, monitoring and evaluation, and financial management.

Organizational Capacity Assessment Tool – A free online tool that helps organizations assess their operational capacity and identify strengths and areas for improvement. Users of the OCAT range from foundations and non-profits to governments and to for-profits.

Standards-Based Management and Recognition: A Field Guide – Describes Jhpiego’s approach for improving the performance and quality of health services.

USAID ASSIST Project – Offers resources on improving the quality of health care, social services, and health education worldwide.

WHO Management of Quality of Care – Provides frameworks, reports, articles and other resources on quality management, including quality assurance, standards, accreditation, user satisfaction, patient safety, waste management, and monitoring and evaluation.