Tools
Factors Influencing Performance
Factors Influencing Performance Job Aid
Stage 1: Describe context
- Questions for Gathering Background Information
Stage 2: Support stakeholder leadership
- Sample Questions for Stakeholders
- Sample Stakeholder Agreement Letter
- Introducing and Monitoring Organizational Change
- Monitoring Change Checklist
Stage 3: Identify gaps and strengths
- Hierarchy of Performance Chart
- Hierarchy of Performance Examples
- Performance Specification Form
- Performance Specification Form – Examples
- Diagnosing Performance Problems
- Data Gathering Methods
- Job Model Guide – Nurse's Assistant
- Cross-Functional Roles and Responsibilities Matrix – FP Client Visit Example
- Cross-functional Process Map – FP Client Visit Example
- Cross-functional Process Map – District Recruitment Example
- Rating Gaps and Strengths
- Describing Performance Gaps and Strengths - Examples
Stage 4: Find root causes
- Diagnosing Performance Problems
- Five Whys Technique
- Fishbone Diagram
- Performance Specification Form
- Performance Specification Form – Examples
Stage 5: Select and design interventions
- Tips for a Meeting on Selecting and Designing Interventions
- Possible Interventions – Performance Factors
- Intervention Design Plan Format
- Performance Specification Form
- Performance Specification Form – Examples
Stage 6: Implement interventions
- Implementation Action Plan Format
- Monitoring Change Checklist
- Introducing and Monitoring Organizational Change
Stage 7: Monitor and evaluate
- Suggested Questions to Address during Monitoring and Evaluation
- Monitoring and Evaluation Plan Format
- Sample Monitoring and Evaluation Plan