Performance Improvement: Stages, Steps and Tools
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Performance Improvement Toolkit
Select and Design Interventions

Step 1: Propose and select interventions

Step 2: Develop a design plan for each intervention

Step 3: Document and obtain approval for each intervention design

Step 4: Develop, field test and produce the final version of the interventions

The goal of this stage is to select interventions that will close the performance gaps identified during the previous stages. One or more interventions should address each root cause. All of the interventions in your package should address at least one of the root causes. When you have described the root causes in terms of missing performance factors, certain interventions will naturally suggest themselves. For example, if knowledge and skills are lacking, some kind of training intervention will be appropriate. (A table suggesting interventions based on missing performance factors appears in the toolkit for this stage.)

Because PI often involves more than one intervention, the PI facilitator should identify a multi-skilled design team and bring them together for a briefing and planning meeting on the project. The design team should include, at a minimum:

  • Intervention specialist(s)
  • The key client
  • Other client representatives
  • Representatives of the groups targeted for the intervention.

Interventions may range from implementing a relatively small change, such as reallocating certain tasks, to putting a completely new organizational structure in place. If you lack all the expertise you need on your immediate team, your role as the facilitator means finding the needed resources. Further, you may need to implement interventions that are not part of your organization’s comparative advantage. In this case, it is your role to find other organizations that can help with the needed interventions. The outputs of this stage are the performance improvement interventions, ready for implementation.