Performance Improvement: Stages, Steps and Tools
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About This Website

This interactive Website, created by the PRIME II Project and IntraHealth International (formerly Intrah), presents a revised edition of Performance Improvement Stages, Steps and Tools, first issued in print form in 2000. IntraHealth International/PRIME II published this site online in August 2002 ( Additional copies of the CD-ROM version are available by writing us at the e-mail or postal addresses below.

We produced an interactive version of Stages, Steps and Tools to give ready access to the important information in this publication. Quick navigation will bring the entire toolkit to the user's fingertips. We hope the CD-ROM will help health care planners and managers use the Performance Improvement (PI) approach to build the capacity of providers and organizations working in family planning and reproductive health care.

Read through the Website to learn more about the PI process. Or use the Main Menu to go directly to the Stages that interest you most. Then explore the Performance Improvement Toolkit for easy-to-use instructions and forms that will guide you step-by-step as you apply PI in your own projects.

For more information, please contact Marc Luoma at

IntraHealth International/PRIME II Project

201 Timberhill Place
Chapel Hill, NC 27514
Tel: 919-966-5636
Fax: 919-966-6816

© 2002 Intrah

Any part of this document may be reproduced or adapted to meet local needs without prior permission from IntraHealth International provided IntraHealth is acknowledged and the material is made available free or at cost. Any commercial reproduction requires prior permission from IntraHealth. Permission to reproduce illustrations that cite a source other than IntraHealth must be obtained directly from the original source. IntraHealth would appreciate receiving a copy of any materials in which text or illustrations from this document are used.

USAIDThis publication was produced by IntraHealth International at the University of North Carolina at Chapel Hill for the PRIME II Project and was made possible through support provided by the Center for Population, Health and Nutrition, Global Bureau, U.S. Agency for International Development, under the terms of Grant Number HRN-A-00-99-00022-00. The views expressed in this document are those of the authors and do not necessarily reflect the views of the U.S. Agency for International Development.