Factors Influencing Performance

  • Factors Influencing Performance Job Aid

Stage 1: Describe context

  • Questions for Gathering Background Information

Stage 2: Support stakeholder leadership

  • Sample Questions for Stakeholders
  • Sample Stakeholder Agreement Letter
  • Introducing and Monitoring Organizational Change
  • Monitoring Change Checklist

Stage 3: Identify gaps and strengths

  • Hierarchy of Performance Chart
  • Hierarchy of Performance Examples
  • Performance Specification Form
  • Performance Specification Form – Examples
  • Diagnosing Performance Problems
  • Data Gathering Methods
  • Job Model Guide – Nurse's Assistant
  • Cross-Functional Roles and Responsibilities Matrix – FP Client Visit Example
  • Cross-functional Process Map – FP Client Visit Example
  • Cross-functional Process Map – District Recruitment Example
  • Rating Gaps and Strengths
  • Describing Performance Gaps and Strengths - Examples

Stage 4: Find root causes

  • Diagnosing Performance Problems
  • Five Whys Technique
  • Fishbone Diagram
  • Performance Specification Form
  • Performance Specification Form – Examples

Stage 5: Select and design interventions

  • Tips for a Meeting on Selecting and Designing Interventions
  • Possible Interventions – Performance Factors
  • Intervention Design Plan Format
  • Performance Specification Form
  • Performance Specification Form – Examples

Stage 6: Implement interventions

  • Implementation Action Plan Format
  • Monitoring Change Checklist
  • Introducing and Monitoring Organizational Change

Stage 7: Monitor and evaluate

  • Suggested Questions to Address during Monitoring and Evaluation
  • Monitoring and Evaluation Plan Format
  • Sample Monitoring and Evaluation Plan