Director Of Human Resources

Reporting directly to the Vice President of Operations, the Director of Human Resources will lead the development and implementation of long-term strategies for human resources and ensure alignment with the organization’s mission, strategic goals, objectives and core values.   The Director will oversee a broad range of human resources services day-to-day, including policy development, staff recruitment, position evaluation and classification, compensation and employee benefits management, employee relations, performance planning and evaluation programs, staff training and development, staff retention and succession planning.

Building IntraHealth’s human resources capacity globally, the Director will set and maintain corporate human resources policies and procedures as they relate to country offices.  Emphasizing a more consistent “IntraHealth way of doing things,” the Director will oversee the International Human Resource Officer and ensure that this person provides ongoing support to country managers for policy implementation and standardization across offices. 

The Director will manage a human resources staff of four and work collaboratively with Directors and staff at all levels across the organization to ensure efficiency and synergy and to create accurate and consistent human resources communications.

The Director of Human Resources will be expected to achieve the following during the first 12 to 18 months:

• Thoroughly understand IntraHealth International – its history, mission, structure, operations, programs and its staff at all levels; thoroughly understand and articulate how the human resources function fits within the long-range view and strategic plans of the organization;
• Ensure that human resources infrastructure, including human resources information systems, are in place to support the continued growth of IntraHealth; while remaining sensitive to local procedures and customs, articulate and prioritize a strategy of strengthening human resources globally;
• Review all human resources systems, policies and processes – their rationale and operation; assess which elements of human resources need to be fine-tuned or refined; establish a level of transparency and accountability in their implementation, and recommend and implement changes where appropriate;
• Think creatively about how retention strategies, including succession planning, performance evaluation, coaching and mentoring, can strengthen human resources operations both in the headquarters office and in the field; coordinate and ensure best practices in all orientation and staff training programs and optimize the use of IntraHealth resources and experience;
• Take the lead in developing a comprehensive strategy for attracting and hiring talent for overseas programs; establish the framework for capturing employee information and maintain an oversees employee database that would allow country officers to quickly leverage that information in order to attract and retain best and brightest program and administrative staff;
• Oversee and continue to implement performance management systems and strategies; ensure that the employee performance planning and evaluation process and the pay-for-performance program are uniformly endorsed and implemented across the organization.

The Director of Human Resources will also:

• Manage the development, implementation and administration of human resources systems and processes to meet the needs of the organization; oversee the development of personnel manuals and practices; provide ongoing training to managers and staff to ensure compliance with pertinent labor laws; 
• Oversee the orientation of new hires; working in conjunction with senior management, revamp orientation procedures to further the understanding of IntraHealth’s mission and values and clarify procedures and processes; 
• Manage the hiring process for U.S.-based and expatriate staff, including position establishment and classification, recruitment, selection and hiring; oversee job advertising, relations with employment agencies, screening, interviewing, reference checking, salary negotiation and job offers;
• Assess the competitiveness of IntraHealth’s current salary structure and compensation programs domestically and abroad; prepare specific salary and employee benefits recommendations to senior management;
• Review all recommendations for U.S.-based and expatriate staff promotion, demotion, termination, reclassification and transfer to ensure compliance with organizational policies and procedures and labor laws;
• Oversee all other personnel matters, including reasonable accommodation issues, outplacement, retention or release of probationary employees, staff grievances and disciplinary actions; manage employee relocations and coordination of foreign assignments of expatriates, including administration of allowances; coordinate legal matters related to human resources and personnel, working with legal counsel as needed;
• Oversee negotiations of employee benefits programs, including health and major medical plans, dental insurance, life insurance, long-term disability, retirement plans, liability insurance and worker’s compensation.

Experience and qualifications will include:

• Broad-based leadership and management experience within a human resources department, preferably in a complex not-for-profit organization, with a record of success in having created organizational change;
• A proven and successful track record in creating, organizing and overseeing a human resources agenda and strategy from the broadest and most creative of perspectives;
• Ten or more years of experience in international human resources management, directing and managing the activities of a human resources function, including direct experience in strategy development in a complex environment;
• Demonstrated ability to supervise, train and evaluate staff;
• Knowledge of federal government contracting rules and regulations as they pertain to human resources preferred;
• Excellent management, written and verbal communications, decision-making, problem-solving and administrative skills;
• Computer skills:  HRIS, Word, Excel and PowerPoint;
• Master’s degree in a relevant discipline or demonstrated equivalent experience; fluency in French would be a plus; professional certification in human resources management preferred.

The successful candidate should be or have the following personal characteristics:

• An energetic leader committed to IntraHealth’s mission and programs who understands and appreciates the value of working in a highly competitive environment with a dedicated group of professionals;
• A team builder and facilitator who is skilled at working in a collaborative environment; someone who imparts great credibility, good judgment and integrity, and can motivate others in a similar vein;
• Strong interpersonal skills with the ability to work directly with senior management in support of the business strategy and in providing advice and counsel;
• Credibility as an advisor and coach with all levels of management, with demonstrated leadership in conceptualizing, developing and implementing significant change strategies;
• Ability to work effectively under pressure and meet deadlines; to work an irregular schedule on occasion with the ability to travel 20 percent of the time;
• Proactive, results-driven, hands-on, highly communicative, collaborative and people-sensitive;
• Emotionally mature with a sense of humor in order to maintain balance and perspective.

For immediate consideration, please forward CVs to intrahealth-hr@phillipsoppenheim.com